Blog

Cloud Call Recording has become a Necessity

Businesses across all industries have had to scramble to find ways to record their customer interactions with off-site agents. Customer service organisations need to be able to monitor, assess and train their agents to maintain high customer service levels, mitigate costly disputes and ensure compliance. To make this happen without...

What is Unified Communications?

Unified communications (UC) refers to an integrated and comprehensive approach to communication and collaboration for digital workforces. More specifically, this includes voice calls, video conferencing, instant messaging (IM), file sharing, and more. Efficient collaboration -especially amongst a highly distributed workforce- is a key differentiator for enterprises. That’s because when workers...