Although “collaboration” has become a bit of a corporate buzzword, that doesn’t mean that it’s an empty cliche. On the contrary, collaboration in the workplace is what makes teamwork successful. It’s really that simple. Collaboration is when a group of people come together and contribute their expertise for the benefit...
Blog
Cloud Call Recording has become a Necessity
Businesses across all industries have had to scramble to find ways to record their customer interactions with off-site agents. Customer service organisations need to be able to monitor, assess and train their agents to maintain high customer service levels, mitigate costly disputes and ensure compliance. To make this happen without...
Virtual Teams – The next phase of collaboration
Telecommuting has come about because of huge improvements in technology that allow remote collaboration and communication, and due to the fact that there are huge benefits from working outside the office. These include a better work/ life balance for employees, lower costs for employers, environmental benefits, and a wider talent...
What is Unified Communications?
Unified communications (UC) refers to an integrated and comprehensive approach to communication and collaboration for digital workforces. More specifically, this includes voice calls, video conferencing, instant messaging (IM), file sharing, and more. Efficient collaboration -especially amongst a highly distributed workforce- is a key differentiator for enterprises. That’s because when workers...
Working from Home is not Easy!
Most of us have had a big shift in our work lives because of COVID, and that has even affected our everyday lives at home. We went from a dedicated space where our work was neatly organised around to the "comfort" of our own homes. It may have been great...
Remote Meetings – The Way of the Present
In today’s workplace, you’re just as likely to be working with someone in a different part of the country (or a different part of the world) as you are with someone in a different part of the office—which is why getting a clear understanding of how and why remote meetings...