Businesses across all industries have had to scramble to find ways to record their customer interactions with off-site agents. Customer service organisations need to be able to monitor, assess and train their agents to maintain high customer service levels, mitigate costly disputes and ensure compliance. To make this happen without...
Virtual Teams – The next phase of collaboration
Telecommuting has come about because of huge improvements in technology that allow remote collaboration and communication, and due to the fact that there are huge benefits from working outside the office. These include a better work/ life balance for employees, lower costs for employers, environmental benefits, and a wider talent...
Collaboration and how it affects the Modern Workforce
Although “collaboration” has become a bit of a corporate buzzword, that doesn’t mean that it’s an empty cliche. On the contrary, collaboration in the workplace is what makes teamwork successful. It’s really that simple. Collaboration is when a group of people come together and contribute their expertise for the benefit...